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Subject: COVID-19 UPDATE
We want to be clear with you about the steps we are taking to prepare and react to COVID-19 (coronavirus). Dominion National is following CDC guidelines and taking proactive measures to prevent the spread of coronavirus and ensure the continuity of our business operations.
Comprehensive Response to COVID-19 (coronavirus)
Dominion has a comprehensive Business Continuity Plan and Disaster Recovery Plan in effect to help ensure continuity of operations and services in the event of a major disruption, including COVID-19. As such, if Dominion must close an office to minimize the risk of exposure and infection, Dominion will deploy these plans to help provide uninterrupted critical services, such as the processing of claims and handling customer and provider service calls. Approximately one third of Dominion’s staff is currently working remotely with the capacity to expand our remote capabilities to 100% of our employees.
Dominion has instituted safety measures in our facilities and continues to educate our employees about preventive strategies. At the same time, Dominion is engaged in the ongoing monitoring of the CDC reports and disease threat and will take other actions as necessary. Dominion will stay in close communications with government agencies and the medical community to ensure our responses are timely and effective and business operations continue uninterrupted.
Continuity and Perseverance
Dominion strongly values its commitment to providing best-in-class dental solutions and service. We are working diligently with all of our partners and clients to ensure clear communication and swift responsiveness during this evolving situation.
We wish everyone and their family good health and safety as we collectively persevere through the coronavirus pandemic.